Here at Rapid Finance, we strive to deliver the best finance solution for our customers - with 5-star service. For over 20 years, we have helped countless Australians find suitable loans with affordable repayments.
Our reviews range from assistance helping our customers fix issues with their credit profiles to finding suitable loan products for personal loans, car loans to home loans, as well as refinancing and debt consolidation.
Below are real customer reviews and comments from clients who we have helped and have reviewed our services.
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Customer reviews are vital as they build trust and credibility for potential clients considering our services. They offer firsthand accounts of experiences, helping others make informed decisions. Additionally, reviews provide valuable feedback that enables us to continually improve and adapt our services to better meet client needs.
Yes. All reviews displayed on our website are integrated directly from Google Reviews, ensuring transparency and authenticity. We do not edit or fabricate reviews. Our goal is to present honest feedback from real customers to give you an accurate picture of our services.
Yes. Reviews come from customers who have interacted with us and completed the loan process. Since most reviews are left via Google, they are subject to Google’s verification process, ensuring they are genuine and reflect actual experiences.
No, we do not offer incentives for reviews. Our reviews are based on genuine customer experiences and reflect honest feedback. This ensures transparency and trust in the quality of our service. We believe that authentic, unbiased reviews provide the most value to potential customers.
Customers consistently award Rapid Finance 5-star ratings due to our commitment to personalised service, efficient processes, and successful outcomes. Our team works diligently to understand each client's unique financial situation, providing tailored solutions that meet their needs.
Many of our customers have approached other lenders and brokers and been rejected for finance. We take a more personal approach and will focus on your strengths when presenting your case to lenders on our panel. Leading more often to successful outcomes for our customers.
This dedication results in high satisfaction levels, as reflected in our numerous positive reviews.
We offer personalised service, and customers often build strong relationships with our finance professionals. When a staff member provides exceptional service, customers may choose to acknowledge them by name in their review. This reflects our focus on individualised, attentive customer care.
Yes! We encourage customers to share details about their experience, including specific services such as car loans, personal loans, or home loans. Highlighting the type of service you used and how it met your needs can help others make informed decisions. Feel free to mention any aspect of the process that stood out, from credit assistance to our vehicle sourcing services.
Leaving a review is simple. After completing your interaction with us, you will receive an invitation to leave a Google review. Alternatively, you can visit our Google Business Profile and leave feedback directly. Your review helps others make informed decisions, and we greatly appreciate your time and effort.
No. Loan approvals are determined by financial criteria, credit history, and lender requirements. Reviews are independent of the loan assessment process. However, sharing your positive experience helps build trust in our services for future clients.
Besides leaving a review, you can recommend Rapid Finance by:
Your personal recommendation helps others find solutions to their financial needs, and we appreciate your support in spreading the word!
Yes. We take customer feedback seriously and regularly review it to identify areas for improvement. Over the years, we have refined our loan application process, improved communication, and enhanced our customer support, all thanks to feedback from our clients.
If you realise you’ve left a review for the wrong company, you can easily edit or delete it through your Google account. Simply navigate to the “Your contributions” section in Google, locate the review, and select “Edit” or “Delete.” We understand that mistakes happen, and we appreciate the effort to ensure reviews accurately reflect the right business.
No, Rapid Finance (Aust) Pty Ltd is not affiliated with Rapid Loans Pty Ltd. While the names are similar, we are separate entities offering different services.
Rapid Finance is a finance broker with over 20 years of experience, specialising in finding tailored loan solutions through our select lender panel.
Learn more about us here.
We encourage customers to contact us directly if they encounter any issues. You can call us at 1300 467 274 or email us at rapid@gorapid.com.au. Our team is dedicated to resolving complaints quickly and professionally. If necessary, we will escalate the matter to ensure a satisfactory outcome.