Dispute resolution and complaints

We hope that you are delighted with our services! But we also recognize that sometimes things don’t always go the way they are supposed to. We have an internal dispute resolution which you should try first:

Dispute Resolution Officer

Rapid Finance Aust (Pty Ltd)
Unit 1/320 Lorimer Street
Port Melbourne, 3207

Call: 1300 467 274 or Fax: 1300 797 488

You can also send an e-mail to .

If you are not happy with our response, then you can contact

Credit & Investments Ombudsman (CIO)

Case Management Team
C/- Credit & Investments Ombudsman (CIO)
PO Box A252
Sydney South
1235 NSW
Call: 1800 138 422, or Fax: 02 92738440