Dispute resolution and complaints

We hope that you are delighted with our services! But we also recognize that sometimes things don’t always go the way they are supposed to. We have an internal dispute resolution which you should try first:

Dispute Resolution Officer

Rapid Finance (Aust) Pty Ltd
Unit 1/320 Lorimer Street
Port Melbourne VIC 3207
Call: 1300 467 274 or Fax: 1300 797 488

You can also send an e-mail to .

If you are not happy with our response, then you can contact

Australian Financial Complaints Authority Limited (AFCA)

Case Management Team
C/- Australian Financial Complaints Authority Limitied (AFCA)
GPO Box 3
MELBOURNE VIC 3001
Call: 131 450, or Fax: 03 9613 6399