Dispute resolution and complaints

We hope that you are delighted with our services! But we also recognise that sometimes things don't always go the way they are supposed to. We have a complaints process which you should first contact us by:

Dispute Resolution Officer

Rapid Finance (Aust) Pty Ltd
PO Box 981, South Melbourne Vic 3205
Call: 1300 467 274 or Fax: 1300 797 488

You can also send an e-mail to: disputes@gorapid.com.au.

When we receive a complaint, we will write to you to acknowledge your complaint within 24 hours. We attempt to resolve all complaints as quickly as possible, subject to a full investigation of all the circumstances involved. We will write to you when our investigation completes to let you know the outcome and reasons for our decision.

In the unlikely event that we are still investigating your complaint after 30 days, we will write to explain why we are still investigating your complaint and to let you know when we expect to have completed our investigation.

If you are not happy with our response, you can contact our external dispute resolution scheme:

Australian Financial Complaints Authority Limited (AFCA)

Case Management Team
C/- Australian Financial Complaints Authority Limitied (AFCA)
GPO Box 3
Email: info@afca.org.au
Call: 131 450, or Fax: 03 9613 6399