Credit Guide

Rapid Finance (AUST) Pty Ltd, ABN: 62 098 624 483 is a Credit Assistance Provider. Australian Credit Licence Number: 392965. Our credit guide provides you with information about our responsible lending obligations, and dispute resolution procedures.

Our services, and providing you with credit assistance

In today’s finance market it can be hard to get approved for the finance you need. Everyone’s financial circumstances are different, and all lenders operate with different criteria for finance. Our role is to assess your requirements and objectives, locate the right finance product for you, and start the process of negotiating with the lender.

A lender assesses your application on a range of areas including your age, the length of time you have lived at your current address and previous address, the length of time you have worked at your current and previous job, how much you are borrowing, how much deposit if any, previous loans, and any credit defaults. In order to get your finance approved we require you to be honest, and tell us your circumstances, remember we are negotiating on your behalf.

Conducting an assessment

We will conduct an assessment to ensure that a proposed credit contract is “not unsuitable” for you. A copy of our assessment is available upon your request for up to 7 years. If your request is made within the first 2 years we will provide the assessment within 7 business days, after that within 21 business days.

Our Lenders

We work with a variety different lenders, below we have listed some of our most frequently used lenders:

Car loans and Asset class loans:

Home Loans:

Fees and charges for providing you with credit assistance

After conducting our preliminary assessment and it is apparent that we can provide you with financial assistance, we will provide you with a quote. Up until this stage there are no costs or fees for you. We may charge a fee for our services depending on the type of loan, or if you decide not to proceed after you have been approved for finance.

Other fees or charges associated with credit assistance

In some cases where valuation of property is required, which might be the case for certain mortgage loans we may pass the charges on to you. Any extra charges or fees will be clearly stated in the quote and needs to be acknowledged by you before we proceed with any credit assistance.

Commissions we may receive

A lender pays us commission for the introduction of the business to them and the associated work in preparing your application. This assists us to cover our costs, including staffing, phones, advertising etc. By receiving a commission from the lender, it keeps our direct cost to you to a minimal amount.

When we provide you with credit assistance, the commissions we receive from the credit provider vary; some will provide us with a percentage of the borrowed amount, while others pay us nothing. The commission we receive will not be clear to us until we provide you with credit assistance. Details of our commissions will be disclosed when we provide you with the proposed loan disclosure document.

Dispute resolution and complaints

We hope that you are delighted with our services! But we also recognize that sometimes things don’t always go the way they are supposed to. We have an internal dispute resolution which you should try first:

Dispute Resolution Officer
Rapid Finance (Aust) Pty Ltd
Unit 1/320 Lorimer Street, Port Melbourne, 3207 VIC
Call: (03) 9695 8600, or Fax: 1300 797 488
You can also send an e-mail to disputes@gorapid.com.au

If you are not happy with our response, then you can contact our external dispute resolution scheme.

Credit & Investments Ombudsman (CIO)

Case Management Team
C/- Credit & Investments Ombudsman (CIO)
PO Box A252
Sydney South
1235 NSW
Call: 1800 138 422, or Fax: 02 92738440